Mediation is a process in which a neutral third party, known as a mediator, helps facilitate communication and negotiation between two or more parties who are involved in a dispute or conflict. The mediator does not make decisions or impose solutions but instead assists the parties in reaching a mutually acceptable agreement. The goal of mediation is to promote understanding, identify common interests, and explore possible solutions that address the needs and concerns of all parties involved. It is a voluntary and confidential process that encourages open dialogue and empowers the parties to actively participate in finding a resolution that meets their interests and maintains relationships.